Refund policy

Return, Warranty & Fraud Protection Policy

Returns (30 Days)

We offer a 30-day return window beginning on the date your order is marked delivered by the carrier.

To qualify for a return:

  • Item must be unused and free of tobacco residue

  • In original condition with all packaging, manuals, and accessories

  • Serial number must match our shipment records

  • Proof of purchase required

Used machines, machines containing tobacco residue, altered serial numbers, missing components, or items returned in materially different condition may be denied or subject to a restocking fee of up to 50%.

All returns require prior authorization.
Email: sales@powermatic-usa.com

Returns sent without approval will not be accepted.

Customer is responsible for return shipping unless the return is due to our error.

Refunds are issued to the original payment method within 10 business days after inspection approval. Shipping charges are non-refundable.

Damaged or Incorrect Items

Orders must be inspected upon delivery.

If your item arrives damaged or incorrect, you must notify us within 48 hours of delivery with photos. Failure to report within this timeframe may result in claim denial due to carrier limitations.

Non-Returnable Items

  • Used machines

  • Machines with tobacco residue

  • Sale or clearance items

  • Gift cards

  • Consumables (including cigarette tubes)

Warranty Policy

Powermatic machines include a limited manufacturer's warranty provided directly by Powermatic.

Powermatic-USA is an authorized seller of genuine Powermatic machines. While warranty repairs and technical service are handled directly by the manufacturer, our team can help customers understand the warranty process and provide guidance on the next steps.

All warranty claims must be submitted to Powermatic according to the warranty documentation included with the machine.

Serial Number & Fraud Protection

For fraud prevention and customer protection:

  • All machines are serial-number recorded before shipment

  • Packaging and shipment condition are documented

  • All returns are inspected prior to refund approval

Returned items must match the serial number originally shipped.

Returns involving serial mismatches, swapped units, tampering, or materially different condition will be denied and may be reported.

Chargebacks & Payment Disputes

By purchasing from Powermatic-USA.com, you agree to contact us first to resolve any issue before initiating a chargeback.

We maintain carrier delivery confirmation, shipment documentation, serial records, and fraud screening verification for all orders.

If a chargeback is filed for merchandise that shows confirmed delivery and policy compliance, we reserve the right to submit all documentation to dispute the claim and restrict future purchases.