Privacy policy
Last updated: August 30, 2026
Powermatic-USA.com operates this website and online store. Throughout this Privacy Policy, “we,” “us,” and “our” refer to Powermatic-USA.com.
This Privacy Policy describes how we collect, use, disclose, and otherwise process personal information when you visit our website, purchase products, submit forms, communicate with us, or otherwise use our services (collectively, the “Services”).
Our store is powered by Shopify, which provides the ecommerce platform that enables us to offer the Services.
Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand the practices described in this Privacy Policy.
1. Personal Information We Collect
“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you interact with our Services, we may collect or process:
- Contact information, such as your name, email address, telephone number, billing address, and shipping address.
- Order and transaction information, including products purchased, returned, exchanged, or canceled, payment status, shipping information, and transaction history.
- Payment information, which may include payment method and transaction details. Payment information is generally processed by Shopify and our payment service providers.
- Account information, such as login information, preferences, and settings when applicable.
- Communications, including information you provide when contacting us through email, chat, customer service, or website forms.
- Wholesale information, including business name, business address, telephone number, email address, ZIP code, business-license documentation, and other information voluntarily submitted through our wholesale inquiry process.
- Device and technical information, including your browser, device type, IP address, network connection, and similar identifiers.
- Website usage information, including how you interact with our website, products, pages, advertisements, and other Services.
2. How We Collect Personal Information
We may collect personal information:
- Directly from you, such as when you make a purchase, create an account, submit a wholesale inquiry, contact us, or otherwise provide information.
- Automatically, through cookies, pixels, analytics technologies, and similar tools when you use our website.
- From service providers, including Shopify, payment processors, shipping providers, analytics providers, fraud-prevention providers, and customer-service providers.
- From advertising, marketing, and other business partners, where permitted by applicable law.
3. How We Use Personal Information
We may use personal information to:
Provide and Improve Our Services
We use information to:
- Process and fulfill orders
- Process payments
- Arrange shipping and delivery
- Process returns and refunds
- Maintain customer accounts
- Provide customer service
- Respond to inquiries
- Evaluate wholesale inquiries
- Verify business information submitted through wholesale forms
- Improve our website, products, and customer experience
Marketing and Advertising
Where permitted by law, we may use personal information to send marketing or promotional communications and to provide or measure advertising.
You may unsubscribe from promotional emails at any time by using the unsubscribe link provided in those emails.
Security and Fraud Prevention
We may use personal information to:
- Detect and prevent fraudulent transactions
- Verify transactions and customer information
- Investigate suspicious activity
- Protect our website, customers, and business
- Maintain transaction, shipment, and delivery records
- Investigate returns, payment disputes, and chargebacks
Communications
We use personal information to respond to customer-service requests, order questions, wholesale inquiries, and other communications.
Legal and Compliance Purposes
We may process personal information when reasonably necessary to comply with applicable laws, respond to lawful requests, enforce our Terms of Service or other policies, resolve disputes, and establish or defend legal claims.
4. How We Disclose Personal Information
We may disclose personal information when reasonably necessary to operate our business, including to:
- Shopify, which provides our ecommerce platform
- Payment processors and financial service providers
- Shipping and fulfillment providers
- Fraud-prevention and security providers
- Customer-service and communications providers
- Analytics, advertising, and marketing providers
- Professional advisers and service providers
We may also disclose information:
- When you request or authorize us to do so
- To comply with applicable laws, court orders, subpoenas, or other lawful requests
- To investigate suspected fraud or illegal activity
- To enforce our Terms of Service and other policies
- In connection with a merger, acquisition, financing, sale, restructuring, bankruptcy, or similar business transaction
We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.
5. Relationship With Shopify
Our store is hosted and powered by Shopify.
Shopify collects and processes certain personal information relating to your access to and use of our store in order to provide its services and operate its platform.
Information submitted through our store may therefore be processed by Shopify and other service providers, including providers located outside the jurisdiction in which you reside.
Shopify may also process information relating to your interactions with our store and other Shopify merchants for certain enhanced Shopify services and features.
For additional information regarding Shopify's processing of personal information, please review Shopify's Consumer Privacy Policy and Privacy Portal.
6. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website usage, improve our Services, prevent fraud, and provide or measure advertising.
Depending on where you reside, you may have the right to limit certain uses of cookies or personal information for targeted advertising.
Where available, you can manage applicable privacy choices through our website's privacy controls.
7. Third-Party Websites and Services
Our Services may contain links to websites or services operated by third parties.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services. We encourage you to review the privacy policies of any third-party website you visit.
The inclusion of a third-party link does not necessarily constitute our endorsement of that third party.
8. Children's Privacy
Our Services are not intended for children.
We do not knowingly collect personal information from children under the age required by applicable law.
If you believe a child has provided personal information to us, please contact us so that we can review the matter and take appropriate action.
9. Security and Retention
We use reasonable administrative, technical, and organizational measures intended to protect personal information.
However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary for purposes such as:
- Processing and maintaining transaction records
- Providing customer service
- Maintaining customer accounts
- Processing returns or warranty-related communications
- Fraud prevention and dispute resolution
- Compliance with tax, accounting, and other legal obligations
- Enforcing our agreements and policies
Retention periods may vary depending on the type of information and applicable legal requirements.
10. Your Privacy Rights
Depending on where you reside and applicable law, you may have certain rights regarding your personal information, including:
- Right to access or know what personal information we maintain about you
- Right to delete certain personal information
- Right to correct inaccurate personal information
- Right to obtain a copy of certain personal information
- Right to opt out of certain sales, sharing, or targeted advertising where applicable
- Right to appeal certain decisions regarding privacy requests where applicable
These rights are not absolute and may be subject to legal exceptions.
We may need to verify your identity before processing certain requests.
We will not discriminate against you for exercising privacy rights provided by applicable law.
11. Sale, Sharing and Targeted Advertising Choices
Depending on where you reside, applicable privacy laws may provide the right to opt out of certain uses of personal information considered a “sale,” “sharing,” or use for targeted advertising.
You may exercise applicable rights through the Your Privacy Choices link available on our website.
Where required by applicable law, we may also recognize supported browser-based opt-out preference signals, such as Global Privacy Control.
12. Communication Preferences
If you receive promotional emails from us, you may unsubscribe at any time by using the unsubscribe link contained in the email.
Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications necessary to complete transactions, provide customer service, communicate regarding orders, or administer your account.
13. International Processing
Shopify and other service providers we use may process or store personal information in countries other than the country in which you reside.
Where required by applicable law, appropriate mechanisms may be used for international transfers of personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technologies, or applicable legal requirements.
When we update this Privacy Policy, we will post the revised version on this website and update the “Last updated” date.
Where required by applicable law, we will provide additional notice regarding material changes.
15. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us at: